Hints & Tips
Your Questions, Answered!
Board Games & Customization
What types of board games does Soleo Games offer?
We create a wide variety of games, including personalized board games, card games, quizzes, and strategy games, suitable for individuals, couples, families, friends, companies, and clubs. In one word for everyone.
Can I customize a game with my own story or theme?
Yes! You can provide your own story, photos, or ideas, and we will turn them into a fully personalized game that is unique to you or your group.
Are your games suitable for all ages?
Absolutely. We design games for children, teens, and adults, with adjustable difficulty levels and content tailored for different audiences.
Pricing & Payment
How much do your personalized games cost?
Prices vary based on the type of game and level of customization. You can contact us for a personalized quote.
What payment methods do you accept?
We accept all major credit cards and bank transfers. Payment is secure and processed through trusted payment providers.
Ordering & Shipping
How can I place an order?
To place an order, please first use our contact form to get in touch with us. We will discuss your ideas, guide you through the customization options, and provide a quote. Once everything is confirmed, we’ll start creating your personalized game.
Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location, and you will see all details at checkout.
How long does delivery take?
Standard delivery usually takes 7–14 business days, while customized games may take longer depending on the level of personalization. You will receive an estimated delivery date when you place your order.
Support & Returns
What if there is an issue with my order?
If your game arrives damaged or incorrect, please contact us within 7 days. We will work with you to resolve the issue, including replacement or refund options.
Can I cancel or change my order after placing it?
Changes or cancellations are possible only before the game has entered production. Once production starts, customization makes it non-refundable. Contact us immediately to check your options.