{"id":7228,"date":"2025-12-03T14:33:38","date_gmt":"2025-12-03T14:33:38","guid":{"rendered":"https:\/\/soleo.games\/?page_id=7228"},"modified":"2025-12-03T21:40:34","modified_gmt":"2025-12-03T21:40:34","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/soleo.games\/mk\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"

Refund & Returns Policy – Soleo Games<\/strong><\/h2>\r\n

Last updated: 01.01.2026<\/strong><\/p>\r\n

Because our products are fully customized<\/strong>, personalized<\/strong>, and produced on request, all sales are subject to special refund and return conditions.<\/p>\r\n

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1. Custom Products<\/strong><\/h3>\r\n

All games created by Soleo Games<\/strong> are made-to-order according to the client\u2019s specifications.<\/p>\r\n

\u2757 Once production begins, orders cannot be canceled, refunded, or returned.<\/strong><\/h4>\r\n

We always work with you during the design process to ensure everything meets your expectations before production.<\/p>\r\n

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2. Order Process<\/strong><\/h3>\r\n
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  1. You first contact us through the Contact Form<\/strong>.<\/li>\r\n
  2. We discuss your idea, prepare a quote, and define project details.<\/li>\r\n
  3. After approval and payment, production begins.<\/li>\r\n
  4. Once production starts, the order becomes final and non-refundable.<\/li>\r\n<\/ol>\r\n
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    3. Design Approval<\/strong><\/h3>\r\n

    Before production begins, you will receive:<\/p>\r\n